PAYMENTS

PACKING/SHIPPING

All auction items including packing & shipping charges are to be prepaid before shipment, no later than 15 days after close of auction. NO COD's
We accept most normal forms of payment in US funds. We do not accept credit cards, please use Paypal.Com if you need to pay by credit card. If you are unsure, please ask. Paypal.Com has worked well for International Payments.
PayPal is accepted for all payments under $500 but governed by PayPal policies.
If you can not arrange payment thru these methods, then contact us to see if we can find another acceptable method. Bidder is responsible for all International Tariff, border fees, etc. We reserve the right to hold shipments paid by company or personal checks until checks clear. 
The eMail auto responder you receive after the sale is a generic message from the auction server.
If you attempt to use a Paypal "PAY" button to pay for your purchase, but the quantity, amount, or some other detail is incorrect, no problem. This happens occasionally when there is a part of the transaction that the Paypal button or invoice can not handle, like "Free shipping on Buy-it-now" purchases if shown.
If your auction had a detail that needs to be corrected try to use the -Adjustments- entry to make a total dollars correction.
If this does not seem to handle the problem, go to Paypal.Com and enter the information manually by selecting "Send Money". If any of this is necessary, please leave a note in the Paypal notes box with your payment to flag the item for our attention. If you overpay, do not worry. Just let us know and we will refund the over-payment as soon as we see it.

We will ship to foreign addresses, but not to all countries. Contact us for terms before bidding if you will desire foreign shipping. The US Postal Service no longer accepts foreign Parcel Post / Economy packages. Boxes must go via International Priority Mail. This is a much more expensive option than we had in the past. Plan accordingly. Local pickup is available on most items. Most shipped items will be packed using bubble wrap and or foam.
Heavy items will be packed using double boxes and or foam wall to insure safe delivery. Additional Packing Materials will be invoiced at cost. Shipping is NOT a profit center for us. We do everything in our power to package and ship per your instructions. Our responsibility ends when we deliver a package to the shipper and furnish you with a copy of the receipt. We will do everything in our power to process damage/loss claims for you, however, we act only as your agent in matters pertaining to transportation. Responsibility for shipper loss is the buyers burden.
A packing slip will be provided with every shipment. We use USPS Mail, FEDEX or UPS at your discretion. Insurance may be available, but you MUST request it before payment. It is your responsibility to check the unit immediately upon delivery for transportation damage. Should you receive the shipment with damage it will be your responsibility to handle the claim with the shipper. In such a case, please retain all packing material and notify the carrier immediately.
We appreciate your business and strive to treat you the same way that you treat us.
Auction winners will receive an auto responder email from eBay within 24 hours of auction end listing our checkout details.

AS-IS and Guarantees

RETURNS

 Unless there is a specific paragraph in the features column that states GUARANTEE, and the guarantee terms, this item is listed in AS-IS condition and no returns will be allowed under any conditions.
"Powers Up" only means that the unit was plugged in and there were indications that the unit responded in some way. An illuminated power light is such an indication.
Below are reasons why items may be listed AS-IS:
    - We do not do any testing to determine operational status due to lack of accessories, manuals or knowledge.
    - Man hours for testing at our shop rate would exceed expected sales price.

While we do our utmost to provide an unbiased and accurate description about the condition of the unit, your assessment of the condition or appearance may be different. Therefore, please scrutinize the photos and description and ask any questions before the end of the auction. If this auction has a specific return policy listed, you must contact us within 5 Business days after you receive the item to avail yourself of that option. No returns accepted after 15 days.
We offer shipping only as a convenience to you. The buyer accepts full responsibility for all transportation expenses both ways. If no specific return policy is listed in the FEATURES column, there is no option for returns.

SALES TAX

ACCESSORIES

Arizona bidders are required to pay 7.8% sales tax unless an acceptable resale certificate is provided. You can attach a copy to an eMail and submit it with the auction number and your complete address.

Any accessories, manuals, etc. that are included are itemized in the FEATURES section of the auction listing.
If an item is not specifically listed, it is NOT included.

OFFICE HOURS

eBay FEEDBACK

We are in the office from 9:00 AM to 4:00 PM Mountain Standard Time from Monday to Friday. If you send us an e-mail over the weekend, you may not get an answer until the following Monday. If you call and I do not answer, I'm probably deep in the warehouse where the cellular signal can't penetrate. Please leave an eMail. I try hard to at least respond by the same evening. I may not have an immediate answer, but we will be working on it. Still have questions? Email us at dilettesales@cox.net

If you are satisfied with your purchase, please tell others by leaving a positive feedback for us and we in return will do the same for you.
Our feedback is processed at month end by an automatic program, and it pretty much leaves the same type of feedback as we received. If you are not satisfied with your purchase, please tell us, so that we may address the problem.